Eligible product coverage
Warranty coverage applies only where a product listing or order confirmation states a warranty period. Perishable flowers and gifts are handled under the Returns & Refunds Policy instead.
WARRANTY POLICY
Warranty Policy
We support eligible products with a clear warranty process. Coverage depends on the product category, supplier terms and the applicable order details.
How to request service
Contact support with your order number, product name, purchase date and a description of the issue. Photos or a short video may help us assess a quality or manufacturing concern.
Review and resolution
After review, eligible claims may be resolved through troubleshooting, replacement parts, product replacement or another remedy available under the stated warranty terms.
Need warranty support?
Contact support with your order number and product details before sending anything back.