Return & Refund Policy

We want every order to arrive as expected. If an item arrives damaged, incorrect, materially defective or significantly different from the confirmed order, please contact support@pompoco.store as soon as reasonably possible and preferably within 24 hours of delivery. Please include your order number and, where applicable, photographs of the item and packaging. Depending on the circumstances, eligible claims may be resolved through replacement, redelivery, store credit or refund. Fresh flowers and perishable products Due to their perishable nature, fresh flowers and other perishable goods generally cannot be returned after successful delivery. Quality concerns will be reviewed based on the condition of the product at delivery. Non-perishable gifts and pet products Return eligibility depends on the condition of the product, whether it has been used or opened, and the nature of the item. Incorrect delivery information Refunds may not be available where delivery cannot be completed because the customer supplied an incorrect or incomplete address, recipient name or telephone number. Approved refunds are returned to the original payment method where possible.