When extra verification may apply
Additional review may be requested for high-value orders, billing and shipping countries that do not match, multiple failed payment attempts, or several orders placed within a short period.
PAYMENT & ORDER VERIFICATION
Payment & Order Verification
To protect customers and prevent unauthorized card transactions, Pompoco may request additional information necessary to verify an order.
What verification means
Our team may contact you to confirm order, billing, shipping or recipient details before fulfillment. This helps protect the cardholder and the delivery address.
We never request sensitive card data
Do not send full credit-card images, CVV codes or complete card numbers. We only request information necessary to verify the order and will never ask for your full card security details.
Need help with verification?
Contact support with your order number. Never email complete card details or CVV information.