This page summarizes how information may be used to process orders and support customers.
We may collect information such as your name, email address, billing details, recipient name, recipient telephone number, delivery address, order information, and technical information necessary to operate our website. We use this information to process orders, arrange fulfillment and delivery, provide customer support, prevent fraud, process payments, improve our services, and comply with applicable legal obligations.
Payment transactions may be processed by third-party payment providers. Pompoco does not necessarily receive or store full payment card numbers. Information required to complete an order may be shared with payment providers, suppliers, fulfillment partners, delivery providers, and other service providers involved in processing and delivering your order. Because Pompoco is operated by a Hong Kong company and fulfills orders in Mainland China, information may be processed in different jurisdictions where necessary to provide our services.
Our website may use cookies and similar technologies for site functionality, security, preferences, analytics, and checkout. Personal information may be retained for the period reasonably necessary for order administration, customer support, accounting, fraud prevention, and legal compliance. If you have questions about your personal information or this Privacy Policy, please contact us at support@pompoco.store.
Contact Pompoco support for assistance.
